Job Description
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- Pro-active communication with partners in your area by telephone and by internal messaging to assist with tiket.com business;
- Responsible for partners account where you are the first point of contact, answering questions and following up when needed;
- Responsible for maintaining a relationship with the accommodation partners (i.e. performance call, availability, and registering new properties)
- Have knowledge on tiket.com products so that their benefits and usage can be explained to Partners;
- Identify opportunities that will help improve tiket.com business by using our tools.
- Help to identify new potential partner leads and pass these leads on for further follow-up;
- Responsible for taking Customer Service escalations that relate to their managed portfolio and solving these in the most efficient manner for the business, partner, and customer.
- Support the organization of events and administrative tasks such for partners and teams. Also expected to attend and participate in the partner events for their managed portfolio.
Qualifications
- Languages: English and mandarin or English and Japanese written and verbal will be an advantage
- Strong and engaging communication skills
- Work independently and focus
- Have a strong administrative skill
- Solution-oriented and results-driven
- Ability to influence partners over the phone to implement suggestions;
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritize own workload and efficiently manage their time
- Eye for accuracy and ability to be analytical