Client Success Specialist

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Client Success Specialist
Kota Jakarta Selatan, Indonesia

Full time

Job Description

About the Challenge

Are you a born multitasker? Are you organized, detailed, and service-oriented? Are you a digital savvy, meaning you are able to quickly master new technologies and in particular digital media?

We are currently in the process of looking for a Client Success Specialist to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.

Your goal is to make our clients successful, by:

  • Working closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns
  • Prioritizing and managing multiple complex projects concurrently
  • Understanding client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan
  • Carrying out some ‘hands-on’ elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams
  • Analyzing client campaign performance, preparing and giving presentations to the client to discuss results
  • Continued campaign analysis and optimization to generate growth, and ensure the highest level of client satisfaction

Minimum Qualifications

  • A bachelor degree from reputable Indonesian university or foreign university
  • 2-4 years of work experience in client success, account management, consulting, project management or equivalent role
  • Experienced in project management skills, great multi-tasker who gets things done
  • Excellent written, verbal communication, and presentation skills
  • Detail-oriented with the ability to develop activities based upon proactive analysis of client needs
  • Demonstrated ability to work in highly collaborative, cross-functional environments
  • Demonstrated ability to influence and direct client activities
  • Experience working with the staff at multiple levels, including senior management, is a plus
  • Effective problem solving, collaboration, and influencing skills are crucial for the position
  • Social/digital media savvy

Jobs Summary

Job level : Associate / Supervisor
Job category :
Sales and Marketing :  Educational requirement
Bachelor’s degree graduate
Office Address
Scbd, Jalan Jendral Sudirman, RT.5/RW.3, Senayan, South Jakarta City, Jakarta, Indonesia
Industry : Online Marketing
Vacancy : 2 openings
Website :


Baca   CV. Bintang Tilania Persada Membuka Lowongan Sales Marketing

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