Customer Service (Contract-based)

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Tentang kami Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea’s mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

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The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team. Do check out our career website http://careers.shopee.sg/ for our available positions!

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Job Descriptions:

– Handle customer inquiries from sellers and buyers through call
– Manage and resolve customer related issues and escalations
– Document call center processes and FAQs, and work on continuous process improvement
– Be the voice of customers to provide feedback to the company
– Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

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Requirements:

– Min. Diploma degree from any major
– Min. 6 months experience as Call Center
– Strong communication skills
– Strong logical thinking and problem-solving skills
– Good team player, positive attitude and eagerness to learn
– Driven and motivated
– Willing to work in shift and has big interest working in e-commerce company
– Willing to work in contract based for 3 months
– Able to join immediately

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