SVIP Customer Service
Indonesia
Responsibilities:
- Proficient in features and how to play livestreaming, understanding the needs and psychology of VIP users
- Responsible for establishing contact with VIP users, collecting, compiling, analyzing and managing user information.
- Differentiate services for VIP users, answer questions and maintain good communication with users.
- Continue to follow the condition of VIP users every day, and make strategies to maintain and enhance user activity, and guide in refilling
- Coordinate and analyze various effective activities in accordance with the policies / plans of the operational team, and also help the operational team to collect questions and feedback from VIP users
Requirements:
- Bachelor degree or above, base in Jakarta. If there is work experience related to VIP customer service is preferred
- Good image, good temperament, sales experience is preferred
- Liked the internet field, and can quickly adapt to the live field streaming
- Having good communication skills, able to analyze the psychology of users and take the initiative to provide good service
- Able to work under pressure, able to respond to problems, make timely and reasonable solutions.