Departemen: Operations
Level: Experienced
Lokasi: Indonesia – Yogyakarta
Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.
Job Description:
- Supervise and score the work of content agents in screening
- Provide reports related with quality score of all agents on an ongoing basis (weekly, monthly)
- Do problem solving to any cases related to screening
- Do QA calibration and monitor closely agents who are under-performed
Requirements:
- Detail-oriented and has strong analytical skills
- Able to work in a fast-paced environment with dynamic targets
- Has good communication skills
- Good team player, positive attitude and eagerness to learn