Operations – ShopeePayLater Collection Lead

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Departemen:  Operations
Level:  Experienced
Lokasi:  Indonesia – Yogyakarta

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Baca   Karir SOFTWARE SENI Full Stack Developer

Job Description:

  • Monitor accounts to identify outstanding debts
  • Manage BPO performance for Shopee side
  • Investigate historical data for each debt or bill
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Implement solutions and plan to improve collection process for better recovery rate
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Requirements:

  • Min. Diploma/Bachelor degree holder
  • Has good leadership skills and strong analytical thinking
  • Has experience in management, operation and leadership especially in debt collection team
  • Strong logical thinking and problem-solving skills
  • Able to build consensus and relationship among counterparts and stakeholders
Baca   Karir PT. Berkat Karya Karunia membuka lowongan Desk Collection

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