Operations – ShopeePayLater, Collection Team Lead

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Departemen: Operations
Level:  Experienced
Lokasi:  Indonesia – Yogyakarta

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Baca   Karir Digniti Aku Nusantara membuka lowongan Sales Person

Job Description:

  • Monitor accounts to identify outstanding debts
  • Manage BPO performance for Shopee side
  • Investigate historical data for each debt or bill
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Implement solutions and plan to improve collection process for better recovery rate

Requirements:

  • Has good leadership skills and strong analytical thinking
  • Has experience in management, operation and leadership especially in debt collection team
  • Able to build consensus and relationship among counterparts and stakeholders
Baca   Operations - ShopeePayLater Collection Lead

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