Operations – Customer Operations, Trainer

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Departemen: Operations
Level: Experienced
Lokasi: Indonesia – Yogyakarta

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Baca   PT.TERMINAL BANGUNAN GIAN NUSANTARA Lowongan Staff IC /Internal Control (SI)

Job Description:

  • Develop curriculum to support classroom training & regular refreshment training
  • Conduct timely constructive feedback and counselling of the trainees
  • Design and evaluate training material for technical/soft skills training
  • Arrange operation training
  • Deliver some training (on-boarding, etc)
  • Do training administration & report
Baca   Karir Kainnesia Membuka Lowongan Penenun

Requirements:

  • Diploma or Bachelor degree from reputable university
  • Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)
  • Driven and motivated
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Good team player, positive attitude and eager to learn
  • Work experience as a teacher is preferred
Baca   Karir IT Web/Mobile Developer Kalbe Nutritionals

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