Departemen: Operations
Level: Experienced
Lokasi: Indonesia – Yogyakarta
Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.
Job Description:
- Develop curriculum to support classroom training & regular refreshment training
- Conduct timely constructive feedback and counselling of the trainees
- Design and evaluate training material for technical/soft skills training
- Arrange operation training
- Deliver some training (on-boarding, etc)
- Do training administration & report
Requirements:
- Diploma or Bachelor degree from reputable university
- Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)
- Driven and motivated
- Excellent communication skills
- Strong analytical and problem-solving skills
- Good team player, positive attitude and eager to learn
- Work experience as a teacher is preferred