Karir Customer Care Team Lead-Seller Acquisition

Department: Customer Service
Location: Indonesia

Job Description

1. Oversee delivery of Key Performance Indicators for Seller Acquisition performance – Generate Leads, Acquire, and Incubation.
2. Identify, qualify and grow Seller’s commitment to Selling on Lazada platform through Acquisition and Incubation Programme
3. Collaborate efficiently among cross-functional team/departments in setting the right strategy to acquire and grow seller, both locally and regionally
4. Meet or exceed committed targets and operational metrics
5. Conduct a regular review to monitor performance across the BPO partners
6. Leads initiatives to drive continuous improvements through identifying new sales pitch and approach

Job Requirements

1. Oversee delivery of Key Performance Indicators for Seller Acquisition performance – Generate Leads, Acquire, and Incubation.
2. Identify, qualify and grow Seller’s commitment to Selling on Lazada platform through Acquisition and Incubation Programme
3. Collaborate efficiently among cross-functional team/departments in setting the right strategy to acquire and grow seller, both locally and regionally
4. Meet or exceed committed targets and operational metrics
5. Conduct a regular review to monitor performance across the BPO partners
6. Leads initiatives to drive continuous improvements through identifying new sales pitch and approach

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