Karir Customer Care Team Lead-Seller Acquisition

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Department: Customer Service
Location: Indonesia

Job Description

  1. Oversee delivery of Key Performance Indicators for Seller Acquisition performance – Generate Leads, Acquire, and Incubation.
  2. Identify, qualify and grow Seller’s commitment to Selling on Lazada platform through Acquisition and Incubation Programme
  3. Collaborate efficiently among cross-functional team/departments in setting the right strategy to acquire and grow seller, both locally and regionally
  4. Meet or exceed committed targets and operational metrics
  5. Conduct a regular review to monitor performance across the BPO partners
  6. Leads initiatives to drive continuous improvements through identifying new sales pitch and approach
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Job Requirements

  1. Oversee delivery of Key Performance Indicators for Seller Acquisition performance – Generate Leads, Acquire, and Incubation.
  2. Identify, qualify and grow Seller’s commitment to Selling on Lazada platform through Acquisition and Incubation Programme
  3. Collaborate efficiently among cross-functional team/departments in setting the right strategy to acquire and grow seller, both locally and regionally
  4. Meet or exceed committed targets and operational metrics
  5. Conduct a regular review to monitor performance across the BPO partners
  6. Leads initiatives to drive continuous improvements through identifying new sales pitch and approach
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