Pro-active communication with partners in your area by telephone and by internal messaging to assist with tiket.com business;
Responsible for partners account where you are the first point of contact, answering questions and following up when needed;
Responsible for maintaining a relationship with the accommodation partners (i.e. performance call, availability, and registering new properties)
Have knowledge on tiket.com products so that their benefits and usage can be explained to Partners;
Identify opportunities that will help improve tiket.com business by using our tools.
Help to identify new potential partner leads and pass these leads on for further follow-up;
Responsible for taking Customer Service escalations that relate to their managed portfolio and solving these in the most efficient manner for the business, partner, and customer.
Support the organization of events and administrative tasks such for partners and teams. Also expected to attend and participate in the partner events for their managed portfolio.
Qualifications
Languages: English and mandarin or English and Japanese written and verbal will be an advantage
Strong and engaging communication skills
Work independently and focus
Have a strong administrative skill
Solution-oriented and results-driven
Ability to influence partners over the phone to implement suggestions;
Strong work ethic; self-directed and resourceful
Proactive, flexible and capable of working independently as well as working in a team
Ability to prioritize own workload and efficiently manage their time
