GoJek District Operations Manager Jakpusbar

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As a District Operations Manager, you will be working closely with our drivers, both motorcycle and car driver-based service, to handle day-to-day operational activities, create the strategy related to driver service, engagement and customer satisfaction in specific districts. This position will be closely working with District Head and Regional Operations Head.

What You’ll Do

Responsible for all driver operations related :

  • a. Overall acquisition process ( from lead up to onboarding process )
  • b. Overall engagement activities ( outreach , bi weekly meet up, loyalty & retention program, products related to it )
  • c. Driver walk in center related operations and metrics from handling time, queueing time, quality of service, layout and facilities
  • d. B2B relationship with our fleet partner
  • Ensure the quantity and distribution of supply is sufficient to achieve business goals
  • Work together with Security ops team to manage condusivity in the districts
  • Ensure the quality of supply is sufficient to prevent safety & security issues
  • Proactively do any problem solving related to supply issues
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What You’ll Need

  • Able to relocate to the respected city
  • Minimum of bachelor’s degree with multi-years of exposure experiences in reputable multinational companies or top local companies.
  • Exposure to one of these industries: FMCG, Transportation, Logistic, Distribution, Airlines,Mining
  • Having more than 5 years managerial experiences with minimum 10 years of working experience
  • Able to handle walk-in channel, face to face service, and a service area (contact centre, email etc)
    Procient in English
  • Analytical, proactive, structure-thinker, and a problem solve
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